Cap seal check and manual ink loading

Created by service Department, Modified on Wed, 9 Oct at 3:21 PM by service Department

If your struggling to get ink flowing into the head and cap, you can do the following to check the seal and

do a manual ink pull, which will pull the ink through the head and nozzles by hand using the waste lines.


This could also mean that the cap may be either misaligned with the head or the nozzles are clogged up. 
Power off the printer, then turn it back on again.
The printer will adjust the capping station up and down during the start up.
Watch under the capping station to see how the cap meets the head. See if the squares line up.
If the cap is not perfectly on center with the head, you will see this misalignment. You can unbolt the cap and make fine tune movement adjustments to the cap to help get it to align to the head that its rising up to meet better.

In addition you can also manually do an ink load and test the caps seal.

1. Remove the chrome cover just below the capping station or head carriage. Once removed you will see  the vacuum pumps for each head. 

2. Each vacuum has a left line in that pulls from the cap. The right line is the exit line to the waste bottle area. All exit lines go to the right corner of the printer and go into a larger tube that then goes into the waste bottle.

3. Find the exit lines for the white or colored cap and remove them from the larger tube. Pull up and out to access the lines. Attach the syringe to one of the white or color exit lines.

4. Fill the cap with some distilled water.  Send the head carriage to the HOME position. Must be in the home location. Then proceed to use the syringe to pull the water 1st, then ink manually from the cap. This will pull ink from all lines, caps and the vacuum all at once. Do this on both the white caps to manually pull ink if you have 2 white or 2 color heads.

5. As you pull back on the syringe, you should feel some resistance, it should not be easy to pull ink through. If this is easy and there is little resistance the cap seal is not good and not pulling enough ink through the head. and there is an air leak Once you do this a few times with the syringe, the cap and head will now be manually loaded and ink flowing. An added note, you must pull back on
the syringe and hold pressure for at least a few minutes, holding steady pressure for the lines to start dribbling ink into the syringe. Pull back and hold pressure constant.
Once done place the exit lines back into the large tube and run a quick 10-15 seconds ink load then 1 weak clean, then try printing.

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